Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.
As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.
- What kind of work does your company produce?
- How long does it take for you to complete my order?
- How do I request an estimate from you?
- Will the estimate I receive be exactly what I am billed?
- I want to send you files, but what are your specifications?
- How do I access your ftp site?
- What is a "proof"?
- Why do I need to look at a proof if I've already given you everything?
- Ok, I've approved my proof. Now what??
- How do I pay?
- How green is Lithtex Northwest?
- What kind of work does your company produce?
Copy Services - Our high-speed duplicators can produce copies efficiently and economically whether you provide hard copy or bring in digital files on disk. Our state of the art production duplicating equipment allow us to deliver work quickly and efficiently.
Printing Services - From one-color to full-color printing, our store has the capability to meet your needs. From short run to long run, we can offer a solution that will be just right for you.
Finishing Services - We can cut, perforate, score, number, fold, collate, saddle stitch, bind, and just about any other bindery process you could ever need.
Design Services - We utilize the latest design technology available in order to offer a full range of design services. If you need a brochure produced, we can work from your camera ready copy, use the files you provide on disk, or design your brochure from scratch.
- How long does it take for you to complete my order?
Depending on the size and bindery work needed for your job, it can take from 3 to 7 working days. When your job is submitted, it's always a good idea to discuss this with your customer service representative or sales person in advance. If a specific schedule is needed we can work with you and figure out a way to meet your deadline.
- How do I request an estimate from you?
We provide easy estimate submital through our online estimate request form here on our website, which you can access by clicking the above link. Also,if you are unsure how to complete some of the questions, to ensure that we get all the information necessary to do an accurate quote, don't hesitate to give us a call and talk with one of our customer service representatives. They are always happy to help.
- Will the estimate I receive be exactly what I am billed?
Time is money. When we give you an estimate, we are calculating the time, man power, and resources it will take to produce that piece. If something happens where the decision is made to make changes, additions etc., on your end, then those things could change the original estimate. Otherwise, the original estimate is a reflection of what you will be billed.
Your customer service representative and sales person will always keep in touch with you on matters of finances, so don't worry!
- I want to send you files, but what are your specifications?
If you are submitting files to our website, and are unsure of our specifications, go ahead and click on the link above. This will download a PDF which should be helpful for you. As always, if you have any questions feel free to give us a call and we can help.
You may also submit files using our FTP site.
- How do I access your ftp site?-
Click on the above link to access our ftp site.
You will need to contact us to get your name and password for access.
- What is a "proof"?
A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.
On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.
The different kinds of proofs we provide are:
- Sherpa : A color accurate proof. This proof format is typically used when color matching is crutial.
- Spinjet : A content and layout proof. This proof format is used to verify content and layout only. The color is not exact, nor is the paper it is printed on.
- PDF : An electronic proof. This proof format is sent either via email, our website or our FTP. The layout and content is seen, as well as the color. Be wary, color settings can change from computer to computer, so if color is a concern, feel free to call and verify.
- Why do I need to look at a proof if I've already given you everything?
We employ human beings to produce your work and, as we all know, humans are not perfect. Sometimes things happen between a file submission and creating a hard copy. Your approval on the final proof is assurance that you have looked over every aspect of our work and it looks as it should. It also allows you to make any changes if necessary and change your mind about things that you may not have noticed when creating the file. It's beneficial to you and us if errors are caught in the proofing process rather than after the job is completed and delivered.
- Ok, I've approved my proof. Now what??
Now that you have approved your proof we can begin printing the job! It will go to prepress, then to the shop where they will print, trim, stitch, glue, fold, box (or anything else the job may require) and then ship it. We keep you informed with the process and notify you when it's ready to ship.
- How do I pay?
You can pay by Visa and Mastercard, by clicking on the link. Please print it out and send it to us via fax or mail. You can also write us a check. Please make sure we recieve payment BEFORE we ship your job. Feel free to call us with any questions or concerns.
- How green is Lithtex Northwest?
As a company we try our hardest to contribute to the environment in the most positive way.
We provide our customers with serveral recycled paper options as well as recycle all of our unused product.
We also have a paper coating option, called Aqueous coating, that is water based rather than oil based. Aqueous' quality is preferred by a majority of our customers. Also, our inks are vegetable oil based, which impacts the way it is disposed of, making it healthier and safer to use.
