Frequently Asked Questions

FAQs

Here you'll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online.

  1. At what resolution should I save my photos and graphics?
  2. How do I access your ftp site?
  3. How do I pay?
  4. How do I request an estimate from you?
  5. How green is Lithtex Northwest?
  6. How long does it take for you to complete my order?
  7. I want to send you files, but what are your specifications?
  8. Is white considered a printing color?
  9. Ok, I've approved my proof. Now what??
  10. Tips on how to save your design files
  11. What file format should I use when submitting my electronic document for printing?
  12. What is a "proof"?
  13. What is the Pantone Matching System?
  14. What kind of work does your company produce?
  15. Why do the printed colors look different from the colors on my screen?
  1. At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dpi.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

    Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

  2. -
    Click on the above link to access our ftp site.

    You will need to contact us to get your name and password for access.

  3. You can pay by Visa and Mastercard, by clicking on the link. Please print it out and send it to us via fax or mail. You can also write us a check. Please make sure we recieve payment BEFORE we ship your job. Feel free to call us with any questions or concerns.

  4. We provide easy estimate submital through our online estimate request form here on our website, which you can access by clicking the above link. Also,if you are unsure how to complete some of the questions, to ensure that we get all the information necessary to do an accurate quote, don't hesitate to give us a call and talk with one of our customer service representatives. They are always happy to help.

  5. How green is Lithtex Northwest?

    As a company we try our hardest to contribute to the environment in the most positive way.

    We provide our customers with serveral recycled paper options as well as recycle all of our unused product.

    We utilize aqueous coating, (water-based rather than oil-based). Aqueous quality is preferred by a majority of our customers. Also, all of our inks are vegetable oil based rather than petroleum based, which is safer with less environmental impact.

  6. How long does it take for you to complete my order?

    Depending on the size and bindery work needed for your job, it can take from 3 to 7 working days. When your job is submitted, it's always a good idea to discuss this with your customer service representative or sales person in advance. If a specific schedule is needed we can work with you and figure out a way to meet your deadline.

  7. If you are submitting files to our website, and are unsure of our specifications, go ahead and click on the link above. This will download a PDF which should be helpful for you. As always, if you have any questions feel free to give us a call and we can help.
    You may also submit files using our FTP site.

  8. Is white considered a printing color?

    Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

  9. Ok, I've approved my proof. Now what??

    Now that you have approved your proof we can begin printing the job! It will go to prepress, then to the shop where they will print, trim, stitch, glue, fold, box (or anything else the job may require) and then ship it. We keep you informed with the process and notify you when it's ready to ship.

  10. Tips on how to save your design files

    Make them print ready and acceptable for us to print.

    COREL DRAW:
    Saving your Corel Draw file as an Adobe Illustrator EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export as Illustrator EPS

    FREEHAND:
    • Embed all Images
    • Convert all your text/copy to paths
    • Export as Illustrator EPS or PDF

    PAGEMAKER:
    Saving your PageMaker file as an EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export your file as an EPS using the below settings:
    Postscript Level 2
    CMYK Mode
    TIFF format and
    Binary

    PUBLISHER:
    You will need to have the full version of Adobe Acrobat PDF. If you don’t please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
    Under File, Print, select Adobe PDF writer
    Under Properties select Press Quality and Save your PDF

  11. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

  12. What is a "proof"?

    A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.

    On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.

    The different kinds of proofs we provide are:

    - Sherpa : A color accurate proof. This proof format is typically used when color matching is crutial.

    - Spinjet : A content and layout proof. This proof format is used to verify content and layout only. The color is not exact, nor is the paper it is printed on.

    - PDF : An electronic proof. This proof format is sent either via email, our website or our FTP. The layout and content is seen, as well as the color. Be wary, color settings can change from computer to computer, so if color is a concern, feel free to call and verify.

  13. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

  14. What kind of work does your company produce?

    Copy Services - Our high-speed duplicators can produce copies efficiently and economically whether you provide hard copy or bring in digital files on disk. Our state of the art production duplicating equipment allow us to deliver work quickly and efficiently.

    Printing Services - From one-color to full-color printing, our store has the capability to meet your needs. From short run to long run, we can offer a solution that will be just right for you.

    Finishing Services - We can cut, perforate, score, number, fold, collate, saddle stitch, bind, and just about any other bindery process you could ever need.

    Design Services - We utilize the latest design technology available in order to offer a full range of design services. If you need a brochure produced, we can work from your camera ready copy, use the files you provide on disk, or design your brochure from scratch.

  15. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.